Role Summary:

The Product Planning Engineer ensures all Woodex products are technically sound, manufacturable, and cost-efficient from concept to final production. This role bridges design intent and production reality by validating CAD drawings, supervising prototypes, and finalizing Bills of Materials (BOMs) with complete technical documentation. The Product Engineer collaborates closely with Design, Production, Procurement, and Quality teams to ensure every product meets Woodex’s standards for precision, durability, and efficiency.

Key Responsibilities:

🟡 Technical Design & Validation

• Develop and maintain detailed 3D CAD models and technical production drawings aligned with Woodex manufacturing standards and specifications.
• Supervise and validate prototypes and pilot runs to ensure accuracy in fit, function, durability, and manufacturability.

🟡 Specification & Documentation

• Generate final, accurate Bills of Materials (BOMs), incorporating supplier data, standardized costs, and lead-time information for Procurement and Finance coordination.
• Validate and release all final technical specifications, assembly details, and BOM data for integration into the Product Information Management (PIM) system.

🟡 Cross-Functional Support

• Prepare clear and detailed installation and assembly notes for manuals, catalogs, and field teams.
• Collaborate with the Product Designer, providing precise input on dimensions, tolerances, and fit to ensure design feasibility and manufacturability.
• Deliver post-launch engineering support, driving continuous improvement through feedback analysis, defect tracking, and cost optimization initiatives.

Role Summary:

The Sales Designer at Woodex ensures every client receives a tailored, professional, and seamless sales experience. This role is responsible for guiding clients through the sales journey, providing in-depth product knowledge, and coordinating with internal teams to deliver feasible solutions all while ensuring clients feel informed, supported, and delighted.

Key Responsibilities:

🟡 Client Relationship Management

• Understand client requirements and preferences to recommend the most suitable products and tailored solutions.
• Guide clients through the sales process, from initial consultation to final purchase, ensuring a smooth experience.
• Build and maintain strong client relationships, addressing inquiries, concerns, and feedback promptly.
• Follow up post-sale to ensure client satisfaction and encourage long-term loyalty

🟡 ERP Oversight & Internal Coordination

• Track client projects in ERP  to ensure timely follow ups and progress.
• Coordinate with the Interior Design and Production teams to confirm feasibility, timelines, and delivery expectations.
• Log client interactions, inquiries, and milestones in ERP for transparency and alignment.

🟡 Product Knowledge & Presentation

• Maintain comprehensive knowledge of Woodex product lines, materials, finishes, and customization options.
• Demonstrate and present products effectively in the showroom, highlighting features, benefits, and solutions tailored to client needs.

🟡 Market & Brand Awareness

• Stay updated on industry trends and Woodex product innovations.
• Collaborate with the Marketing team for showroom events and promotional activities to enhance brand visibility and attract new clients.

Role Summary:

Lead and oversee Woodex’s product development process, ensuring strategic alignment, technical excellence, and commercial success. Manage the full product lifecycle while mentoring the R&D team and maintaining data integrity across systems.

Key Responsibilities:

A. Product Strategy & Roadmap

• Portfolio Ownership: Define, govern, and maintain the Product Portfolio and Roadmap to align with Woodex’s business goals and brand positioning.
• Lifecycle Management: Lead the product lifecycle from concept through launch, improvement, and retirement. Chair R&D stage gates and cross-functional reviews.

B. Technical & Data Governance

• PIM/DAM Authority: Oversee all entries and approvals in Product Information Management (PIM) and Digital Asset Management (DAM) systems.
• Specification Control: Approve product catalog content, including naming, coding, finish standards, and material specifications.

C. Execution & Validation

• R&D Supervision: Supervise prototype builds, conduct pilot validations, and ensure launch readiness across technical, production, and marketing aspects.
• Team Mentorship: Guide R&D staff on technical documentation, data control, and adherence to development timelines.

D. Commercial Alignment

• Market Liaison: Collaborate with Sales and Marketing for product launch planning, market feedback collection, and product positioning.
• Feedback Loop: Track post-launch performance (sales, margin, defect rates) to inform continuous improvement and future design strategies.

Role Summary:

The Customer Experience Specialist ensures every Woodex client enjoys a smooth, professional, and emotionally satisfying experience from first inquiry to post-installation follow-up.

This role is both client facing and process oriented, responsible for monitoring project movement across the ERP system, identifying delays or inefficiencies, and proactively coordinating with internal teams to ensure clients are always informed, supported, and delighted before they feel the need to follow up.

Key Responsibilities:

🟡 Client Communication & Journey Support

• Serve as the first point of contact for client inquiries via call and DM’s.
• Guide clients through the steps of their design and delivery journey with professionalism and empathy
• Confirm showroom appointments, follow up after meetings, and check in post-installation

🟡 ERP Oversight & Internal Workflow Monitoring

• Actively track and monitor project cards in ERP from lead to delivery
• Identify CRM bottlenecks, inactive stages, or delays and alert responsible teams early
• Follow up internally to move cards forward and avoid client dissatisfaction
• Audit data entry for accuracy, completeness, and adherence to workflow standards

🟡 Quality Assurance & Feedback

• Gather client feedback after delivery and escalate service issues with tact and clarity
• Maintain accurate logs of client interactions, complaints, and improvement points
• Generate weekly summary reports on satisfaction trends and process issues

🟡 Internal Collaboration

• Work closely with the all relevant departments to ensure seamless process.
• Coordinate with the marketing team to align client communication with brand tone and experience

Role Summary:

The Joinery Draftsman supports the Product Design and Production teams by generating accurate technical documentation, including shop drawings, Bills of Materials (BOMs), and cutting lists. This role ensures all technical data aligns with production standards, material specifications, and ERP system records. Close collaboration with the Design, Production, and Site teams is essential to ensure seamless project execution from concept to installation.

Key Responsibilities:

🟡 Technical Drafting & Production Preparation

• Generate precise, dimensioned shop drawings and 2D/3D technical layouts based on Sales Designer or Product Designer specifications.
• Prepare accurate BOMs and optimized cutting lists through CAD or integrated software for direct production use.
• Apply sound knowledge of joinery methods, wood properties, and tolerances to ensure accurate assembly and manufacturing fit.

🟡 Data Accuracy & System Integrity

• Maintain strict synchronization between drawings, BOMs, and ERP data (Odoo), ensuring material codes and quantities match across systems.
• Organize and version-control all released shop drawings and technical documents for reference, audit, and quality assurance.

🟡 Cross-Functional Support & Auditing

• Participate in design and production reviews, resolving technical conflicts and refining designs before release.
• Integrate verified site measurements and survey data into shop drawings to prevent on-site installation errors.