Role Summary
The Fitout Projects Manager is responsible for the planning, execution, and closing of all interior projects. This role requires a balance of technical site knowledge, financial oversight, and elite client management.

 Project Planning & Mobilization

• Develop comprehensive project timelines (Gantt charts) and resource plans.
• Conduct site surveys and verify technical drawings against physical site conditions.
• Coordinate with the factory and procurement to ensure materials are ready for installation.

 Site & Quality Management

• Oversee site supervisors, sub-contractors, and in-house installation teams.
• Enforce Woodex’s premium quality standards at every stage of the fitout.
• Resolve technical site conflicts and design-to-site discrepancies immediately.
• Ensure strict adherence to Health, Safety, and Environment (HSE) protocols.

 Financial & Contractual Oversight

• Monitor project budgets to prevent cost overruns.
• Manage "Variation Orders" (VOs) documenting and pricing changes requested by the client.
• Oversee the procurement of site-specific materials and sub-contractor payments.

 Stakeholder Communication

• Act as the primary point of contact for clients, architects, and mall/building management.
• Provide weekly progress reports to the Operations Director and the Client.
• Manage the "Snag List" and ensure formal project handover and client sign-off.

Role Summary:

The Sales Designer at Woodex ensures every client receives a tailored, professional, and seamless sales experience. This role is responsible for guiding clients through the sales journey, providing in-depth product knowledge, and coordinating with internal teams to deliver feasible solutions all while ensuring clients feel informed, supported, and delighted.

Key Responsibilities:

 Client Relationship Management

• Understand client requirements and preferences to recommend the most suitable products and tailored solutions.
• Guide clients through the sales process, from initial consultation to final purchase, ensuring a smooth experience.
• Build and maintain strong client relationships, addressing inquiries, concerns, and feedback promptly.
• Follow up post-sale to ensure client satisfaction and encourage long-term loyalty

 ERP Oversight & Internal Coordination

• Track client projects in ERP  to ensure timely follow ups and progress.
• Coordinate with the Interior Design and Production teams to confirm feasibility, timelines, and delivery expectations.
• Log client interactions, inquiries, and milestones in ERP for transparency and alignment.

 Product Knowledge & Presentation

• Maintain comprehensive knowledge of Woodex product lines, materials, finishes, and customization options.
• Demonstrate and present products effectively in the showroom, highlighting features, benefits, and solutions tailored to client needs.

 Market & Brand Awareness

• Stay updated on industry trends and Woodex product innovations.
• Collaborate with the Marketing team for showroom events and promotional activities to enhance brand visibility and attract new clients.

Role Summary

The Brand & Creative Designer supports Woodex’s brand and communication by executing clear, consistent visual assets in line with defined brand standards. The role acts as the internal design anchor, translating direction into ready-to-use visuals and reducing reliance on agency back-and-forth.

Visual Design & Execution

• Design and prepare visual assets for:
  • Social media posts
  • Sales presentation template
  • Catalog pages and layouts
  • Website sections and visuals
• Apply and maintain consistent visual language across all outputs
• Adapt existing templates and design systems accurately

Casual Story Coverage

• Capture and publish casual, real-time stories from:
  • Showroom
  • Ongoing installations
  • Factory moments (as relevant)
  • Behind-the-scenes activities
• Ensure story content aligns with brand tone and visual restraint
• Focus on authenticity and presence, not high-production content

(Stories are lightweight, opportunistic, and do not require editing-heavy production.)

Creative Support & Coordination

• Translate creative direction into execution-ready designs
• Prepare briefs and visual references for external agencies, photography and CGI partners
• Review and refine agency outputs before final approval
• Coordinate simple production tasks and follow up on deliverables

Product & System Visualization

• Support visualization of:
  • Interior systems
  • Product compositions
  • Use-case diagrams and explanatory visuals
• Ensure visuals are technically credible and sales-friendly

Role Summary:

The Customer Experience Specialist ensures every Woodex client enjoys a smooth, professional, and emotionally satisfying experience from first inquiry to post-installation follow-up.

This role is both client facing and process oriented, responsible for monitoring project movement across the ERP system, identifying delays or inefficiencies, and proactively coordinating with internal teams to ensure clients are always informed, supported, and delighted before they feel the need to follow up.

Key Responsibilities:

 Client Communication & Journey Support

• Serve as the first point of contact for client inquiries via call and DM’s.
• Guide clients through the steps of their design and delivery journey with professionalism and empathy
• Confirm showroom appointments, follow up after meetings, and check in post-installation

 ERP Oversight & Internal Workflow Monitoring

• Actively track and monitor project cards in ERP from lead to delivery
• Identify CRM bottlenecks, inactive stages, or delays and alert responsible teams early
• Follow up internally to move cards forward and avoid client dissatisfaction
• Audit data entry for accuracy, completeness, and adherence to workflow standards

 Quality Assurance & Feedback

• Gather client feedback after delivery and escalate service issues with tact and clarity
• Maintain accurate logs of client interactions, complaints, and improvement points
• Generate weekly summary reports on satisfaction trends and process issues

 Internal Collaboration

• Work closely with the all relevant departments to ensure seamless process.
• Coordinate with the marketing team to align client communication with brand tone and experience